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Legal Statement

PREFACE

Unless stated otherwise, the following Legal Notices and Terms of Use govern the way you use and browse the  https://sa-eshop.chanel.com/ website including all web pages and other websites accessible at this address, including those versions optimized for browsing on mobiles and tablets, as well as mobile apps published by CHANEL, directed at consumers in the Kingdom of Saudi Arabia (collectively the “Website”).

The Legal Notices and Terms of Use applicable to any other country or region of the world may be different.

The Website also offer the sale of products online, the terms of which are set out in the Chanel Terms of Sale, forming an overall contract with the Legal Notices and Terms of Use below and the Privacy section.

LEGAL NOTICE 

The Website is operated by Radwa Trading Company LLC, trading as CHANEL, a limited liability company incorporated under the laws of the Kingdom of Saudi Arabia, with Commercial Registration No. 4030003056, having its registered address at Real Building, Sari Street, Al Zahraa District, Jeddah, Saudi Arabia, P.O. Box. 2489 Jeddah 21451, Kingdom of Saudi Arabia (“CHANEL”, “us”, “we”, “our”).

The Website is provided to you for your personal use subject to these terms and conditions and any other rules posted on the Website (the “Terms and Conditions”).

By visiting the Website, you agree to be bound by, consent to comply with, and consent to the practices described in, these Terms and Conditions, which govern your access and use of the Website and all content and functionalities available on the Website (or any of our other websites and related micro-sites accessed through the URL https://sa-eshop.chanel.com/  and related domain names and mobile application) (the “Services”).

If you wish to use our Services, you must read and agree to be bound by our policies relating to those Services. In particular, your attention is drawn to our policies relating to the terms & conditions of purchase.

If you are aged under 18 and/or if you are a minor, you must let your parent or legal guardian know about our terms & conditions before you register to use this Website or any of the Services and you represent and warrant that you have obtained the consent of your parent or legal guardian to purchase the products offered for sale on the Website

TERMS OF USE

Access to the Website and use of its content and functions are governed by the following Terms of Use. By accessing, browsing and using the Website’s functions, you unconditionally accept the clauses set out below.

1. INTELLECTUAL PROPERTY

We grant you a non-transferable and revocable personal license to use the software that is provided to you by us as part of the Website, for the sole purpose of enabling you to use and enjoy the benefit of our Services, as provided by CHANEL in the manner permitted by the Terms and Conditions. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in writing in advance. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you, and without prejudice to any other rights of CHANEL.

All copyright, trademarks, trade names, trade dress, designs, the “look and feel” of the Website, other intellectual property and material, rights on and relating to the Website including software and all HTML and other code contained in the Website, page headers, images, texts, illustrations, formats, logos, designs, icons, photographs, programs, music clips or downloads and video clips (collectively, the “IP”) are and shall at all times remain vested in CHANEL and/or are the property of their respective owners, and are protected by the laws of Kingdom of Saudi Arabia and international trademark and copyright laws. You may access, view, download, and print the IP and all other materials displayed on our Website for your personal, non-commercial use only as expressly authorized by CHANEL and/or its third party licensors provided, however, that you (i) do not modify or alter the IP in any way; and (ii) do not provide or make available the IP to any third party in a commercial manner. You will not acquire any copyright, trademark or other proprietary rights whatsoever in the IP. No license, right, title, or interest in any materials or software is transferred to you as a result of your use of the Website or your accessing, viewing, downloading, or printing of the IP. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the IP or our Website. The IP may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance of the IP is strictly prohibited.

CHANEL is the exclusive owner or licensee of the IP (as applicable) and is the exclusive licensee of the   https://sa-eshop.chanel.com/ domain names.

CHANEL may provide content of third parties ("Third Party Content") or links to third party websites (“Third Party Sites”) as a service to those interested in this information. CHANEL does not monitor, approve or have any control over any Third Party Content or the Third Party Sites and the inclusion of links to Third Party Content or Third Party Sites does not imply any association or relationship between CHANEL and such third party. CHANEL does not guarantee, endorse or adopt the accuracy or completeness of any Third-Party Content or any Third-Party Site. CHANEL is not responsible for updating or reviewing Third Party Content or Third-Party Sites. You use Third Party Content and Third-Party Sites at your own risk. Third Party Content, including comments from third party users submitted to CHANEL do not necessarily reflect the views of CHANEL.

In light of the above, CHANEL will not be held liable for any reason whatsoever in respect of Third-Party Content and/or Third Party Sites including without limitation for the provision of external sources, their content, commercial advertising, products, services or any other information or data available on the Website or from such external sources. You agree that you not seek to hold CHANEL liable for any such reason.

2. DISCLAIMER AND LIMITATION OF LIABILITY

Chanel strives to ensure that the information available via the Website is accurate and up-to-date. However, Chanel gives no warranty that such information is accurate, complete and up-to-date. Chanel gives no warranty, express or implied, in respect of all or part of the Site.

Subject to the specific provisions for online sales, Chanel cannot be held liable for any direct or indirect damages, irrespective of the cause, origin, nature and consequence, arising from browsing and use of the Website. In particular, Chanel declines any liability in the event of interruption or inaccessibility of the Website, the occurrence of bugs or any damage resulting from fraudulent acts by third parties (such as an intrusion) originating from the Website.

Chanel implements measures to ensure the security of the data collected on the Website. Nevertheless, Chanel has no control over the risks associated with the functioning of the internet and draws your attention to the existence of potential risks regarding the confidentiality of data transiting through this network.

If you have any questions regarding the warranty and liability rules applicable to the sale of products online, please check the Terms of Sale.

3. PERSONAL DATA AND COOKIES

The provisions relating to personal data and cookies are set out in the Privacy Section.

4AMENDMENTS

Chanel informs you that these Terms of Use can be amended at any time. Such amendments are posted online and are deemed to be accepted unconditionally when you access the Website after they are posted online.  Chanel recommends you check this page regularly.

5. SEVERABILITY

If any clause of these Terms of Use is found to be invalid due to a change in legislation or regulations or a court decision, this cannot in any way affect the validity of and compliance with the other clauses of the Terms of Use.

6. APPLICABLE LAW AND DISPUTES

These Terms of Use are governed by the laws of Saudi Arabia without depriving you of the level of protection provided by the provisions of the mandatory laws of the country of your usual residence. Failing amicable agreement, the Saudi Arabia courts have territorial jurisdiction to deal with any dispute relating to the Website, notwithstanding your option to bring the dispute before a competent foreign court of your choice.

 

 

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CHANEL FAQ

For any information that you cannot find, please contact our customer service advisors.

Orders & Payment

1. How can I contact CHANEL?

Our Customer Care for the CHANEL e-shop will be delighted to give you personalized advice and to answer your questions by phone: (+966) 800 301 0025. You may contact the Customer Care by phone every day (including public holidays) from 9 am to 9 pm. You may also send an email to the following address: e-shop-ksa@chanel.com.

2. Where do you deliver?

CHANEL e-shop delivers to all Saudi addresses. For any inquiries regarding delivery options, kindly contact our Customer Care (+966) 800 301 0025. Orders may not be delivered to P.O. boxes, AFO/FPO addresses or to any address outside the Kingdom of Saudi Arabia.

3. How do I order online?

After selecting the product you wish to order through the CHANEL e-shop, please click "add to cart" and indicate your desired quantity. You may view and edit the content of your cart at any time by clicking the shopping cart icon found at the top right corner of all pages on the website. By clicking "view cart," you will be able to validate or edit your cart and then proceed to checkout. Once your payment has been made, a confirmation page will appear with your order number indicating your order has been received. A confirmation of the order will also be sent to your e-mail address.

4. Can I edit my shipping details after placing an order?

If you would like to edit your address or phone number after your order has been confirmed, kindly call our Customer Care (+966) 800 301 0025.

5. What are my payment options? Can I pay using an international credit card?

We only accept payment via debit or credit card, including MADA, MasterCard and Visa. You must be the cardholder of the card used for purchase.

6. When will my payment be processed?

Once the online transaction is completed, your card will be charged automatically upon order validation.

7. I'm having trouble with my credit card information for my online order

If you receive an error message related to credit card authorization failure, we kindly encourage you to double check card details such as expiration date, CVV or security code before attempting a new payment. Kindly note some financial institutions require customers to activate their card for online shopping and may set daily spend limit. If you still face an error message kindly contact our Customer Care (+966) 800 301 0025.

8. How do I access my invoice?

You will receive a printed copy of your invoice with your order in your parcel.

9. How will my order be packaged?

Every order is prepared with the utmost care and delivered in an iconic CHANEL packaging.

10. Can I place an order by phone?

Please contact our Customer Care (+966) 800 301 0025 if you have any issue while placing an order on the website.

11. Can I cancel my CHANEL e-shop order?

Our Customer Care (+966) 800 301 0025 will assist you to cancel your order. Kindly note that once your order has been processed any cancellation will be considered as a return, please refer to the return section below.

12. How can I track my order?

A link to a tracking page will be shared by email once your order leaves the warehouse. You can contact our Customer Care (+966) 800 301 0025 that can assist you to track your order.

Delivery

1. What are my shipping options?

CHANEL offers complimentary standard shipping.

City

Lead Time

Jeddah & Riyadh

2 to 3 working days (delivery until 8PM)

Makkah, Medina & Taif

3 to 5 working days

Other Cities

5 to 7 working days

Please note that under exceptional circumstances, the delivery time could be affected. Our team will inform you of any delay that might occur.

Alternative delivery date can be arranged if delivery failed on delivery date. Please contact our Customer Care (+966) 800 301 0025.

Returns & Refunds

1. How can I return or exchange a CHANEL e-shop product(s)?

Product(s) purchased online through CHANEL e-shop cannot be exchanged or returned at any CHANEL point of sales. For CHANEL e-shop product(s) exchange or return, kindly contact our Customer Care (+966) 800 301 0025 within maximum (14) fourteen days from receiving the order, and a Customer Care advisor will assist with your request. Product(s) must be returned in the same condition as received in its original box and packaging unopened. Exchange or return request for opened or used product(s) will not be accepted.

If all the conditions are satisfied, you will be refunded of the return product(s) within (10) ten business days depending on the different payment providers.