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Terms & Conditions

1) LEGAL NOTICE

 The Website is operated by Radwa Trading Company LLC, trading as CHANEL, a limited liability company incorporated under the laws of the Kingdom of Saudi Arabia, with Commercial Registration No. 4030003056 and VAT number 300257414800003 and whose paid share capital is SAR 50,000,000 having its registered address at Real Building, Sari Street, Al Zahra District, Jeddah, Saudi Arabia, P.O. Box. 2489 Jeddah 21451, Kingdom of Saudi Arabia (“CHANEL”, “us”, “we”, “our”).

The Website is provided to you for your personal use subject to these terms and conditions and any other rules posted on the Website (the “Terms and Conditions”).

By visiting the Website, you agree to be bound by, consent to comply with, and consent to the practices described in, these Terms and Conditions, which govern your access and use of the Website and all content and functionalities available on the Website (or any of our other websites and related micro-sites accessed through the Website and related domain names and mobile application) (the “Services”).

If you wish to use our Services, you must read and agree to be bound by our policies relating to those Services. In particular, your attention is drawn to our policies relating to the terms & conditions of purchase.

If you are a minor and/or aged under 18, you must let your parent or legal guardian know about the Terms & Conditions before you register to use this Website or any of the Services and you represent and warrant that you have obtained the consent of your parent or legal guardian to purchase the products offered for sale on the Website.

2) INTELLECTUAL PROPERTY

We grant you a non-transferable and revocable personal license to use the software that is provided to you by us as part of the Website, for the sole purpose of enabling you to use and enjoy the benefit of our Services, as provided by CHANEL in the manner permitted by the Terms and Conditions. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in writing in advance. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you, and without prejudice to any other rights of CHANEL.

All copyright, trademarks, trade names, trade dress, designs, the “look and feel” of the Website, other intellectual property and material, rights on and relating to the Website including software and all HTML and other code contained in the Website, page headers, images, texts, illustrations, formats, logos, designs, icons, photographs, programs, music clips or downloads and video clips (collectively, the “IP”) are and shall at all times remain vested in CHANEL and/or are the property of their respective owners, and are protected by the Kingdom of Saudi Arabia and international trademark and copyright laws. You may access, view, download, and print the IP and all other materials displayed on our Website for your personal, non-commercial use only as expressly authorized by CHANEL and/or its third-party licensors provided, however, that you (i) do not modify or alter the IP in any way; and (ii) do not provide or make available the IP to any third party in a commercial manner. You will not acquire any copyright, trademark, or other proprietary rights whatsoever in the IP. No license, right, title, or interest in any materials or software is transferred to you as a result of your use of the Website or your accessing, viewing, downloading, or printing of the IP. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the IP or our Website. The IP may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance of the IP is strictly prohibited.

CHANEL is the exclusive owner or licensee of the IP (as applicable) and is the exclusive licensee of the https://sa-eshop.chanel.com domain names.

CHANEL may provide content of third parties ("Third Party Content") or links to third party websites (“Third Party Sites”) as a service to those interested in this information. CHANEL does not monitor, approve or have any control over any Third-Party Content or the Third-Party Sites and the inclusion of links to Third Party Content or Third Party Sites does not imply any association or relationship between CHANEL and such third party. CHANEL does not guarantee, endorse, or adopt the accuracy or completeness of any Third-Party Content or any Third-Party Site. CHANEL is not responsible for updating or reviewing Third Party Content or Third-Party Sites. You use Third Party Content and Third-Party Sites at your own risk. Third-Party Content, including comments from third-party users submitted to CHANEL do not necessarily reflect the views of CHANEL.

In light of the above, CHANEL will not be held liable for any reason whatsoever in respect of Third-Party Content and/or Third Party Sites including without limitation for the provision of external sources, their content, commercial advertising, products, services or any other information or data available on the Website or from such external sources.  You agree that you will not seek to hold CHANEL liable for any such reason.

3) REGISTRATION

Certain Services and related features, such as but not limited to, newsletters, that may be made available on the Website may require registration or subscription to enable your use of them. Should you choose to register or subscribe for any such Services or related features, you agree to provide complete, accurate, and current information about yourself, and to promptly update such information if there are any changes. We may change our registration or subscription requirements from time to time. As a user of the Website you are responsible for keeping passwords and other account identifiers safe and secure. As a user of the Website you are entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us immediately of any unauthorized use of your password or account. CHANEL shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this paragraph. You may be liable for our losses or others due to such unauthorized use.

You are responsible for your use of the Website, for any information, text, graphics, photos, or other materials which you upload or post to the Website (collectively “Your Content”), and for any consequences thereof. Most content you submit, post, or display through the Website is public by default and will be able to be viewed by other users and through third-party services and websites. You should only provide content that you are comfortable sharing with others under these Terms and Conditions. When posting Your Content, you agree not to make comments that are not factual in nature including without limitation making any racist comments, using profanity, abusing another user, disrespecting another culture, or any other derogatory or inappropriate comments. We may not monitor or control Your Content and, we cannot take responsibility for Your Content. Any use or reliance on Your Content or content provided by any party other than CHANEL (such as other users) (“Other Content”) or obtained by you through the Website is at your own risk. Your Content may be moderated and may take up to 48 hours to be displayed but CHANEL does not commit to checking all Your Content or Other Content and will not be liable for the same. If you have a complaint about any posts, please contact our Customer Care. CHANEL reserves the right, in its sole discretion, not to publish or to remove any of Your Content or Other Content that it believes may be unlawful, defamatory, racist or libelous, incite hatred or violence, detrimental to people, institutions, religions, or to people's privacy, which may cause harm to minors, is detrimental to the trademarks, patents, and copyrighted content, contains personal data or improperly uses the medium for promoting and advertising businesses.

We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of Other Content or endorse any opinions expressed via the Website. You understand that by using the Website, you may be exposed to Other Content that might be offensive, harmful, inaccurate, or otherwise inappropriate, or in some cases, postings that have been mislabeled or are otherwise deceptive. Under no circumstances will we be liable in any way for any of Your Content or Other Content, including, but not limited to, any errors or omissions in Your Content or Other Content, or any loss or damage of any kind incurred as a result of the use of Your Content or Other Content posted, emailed, transmitted or otherwise made available via the Website or broadcast elsewhere.

You retain your rights to Your Content. By submitting, posting, or displaying Your Content on or through the Website, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute Your Content in any and all media or distribution methods (now known or later developed). You agree that this license includes the right for CHANEL to provide, promote, and improve the services it provides and to make Your Content available to other companies, organizations, or individuals who partner with CHANEL for the syndication, broadcast, distribution, or publication of Your Content on other media and services, subject to our terms and conditions for Your Content use. Such additional uses by CHANEL, or other companies, organizations, or individuals who partner with CHANEL, may be made with no compensation paid to you with respect to Your Content.

We may modify or adapt Your Content in order to transmit, display or distribute it over computer networks and in various media and/or make changes to Your Content as are necessary to conform and adapt Your Content to any requirements or limitations of any networks, devices, services or media. We reserve the right at all times (but will not have an obligation) to remove or refuse to distribute any of Your Content, to suspend or terminate users, and to reclaim usernames without liability to you. We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process, or governmental request, (ii) enforce the Terms and Conditions, including investigation of potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to user support requests, or (v) protect the rights, property or safety of CHANEL, its users and the public.

You may not do any of the following while accessing or using the Website: (i) access, tamper with, or use non-public areas of the Website, our computer systems, or the technical delivery systems of our providers; (ii) probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures; (iii) access or search or attempt to access or search the Website by any means (automated or otherwise) other than through our currently available, published interfaces that are provided by us (and only pursuant to the Terms and Conditions), unless you have been specifically allowed to do so in a separate agreement with us; (iv) forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the Website to send altered, deceptive or false source-identifying information; or (v) interfere with, or disrupt, (or attempt to do so), the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, mail-bombing the Website, or by scripting the creation of Your Content in such a manner as to interfere with or create an undue burden on the Website.

4) AVAILABILITY OF THE WEBSITE

You acknowledge that (i) it is technically impossible that the Website will be provided free of defaults and that CHANEL cannot take any responsibility for this, (ii) that defaults may lead to the temporary unavailability of the Website, and that (iii) the operation of the Website may be adversely affected by conditions and performances outside CHANEL’s control, such as, for example, transmission and telecommunication links between CHANEL and you and between CHANEL and other systems and networks.

While CHANEL has tried to accurately display the colors and shape of products, the actual colors and/or shape You see will depend on your monitor and may not be accurate.

CHANEL may at any time, temporarily or permanently modify or interrupt, all or part of the Website in order to perform maintenance work and/or make improvements and/or changes to the Website. CHANEL is not liable for any modification to or suspension or interruption of the Website, and you agree that you will not seek to hold CHANEL liable for any such event.

5) ELIGIBILITY

The purchase of products through the Website is strictly limited to parties who can lawfully enter into and form contracts on the Internet in accordance with the laws of the Kingdom of Saudi Arabia.

In order to make purchases on the Website, you must provide your personal details, including your real first and last name, valid mobile telephone number, valid e-mail address, payment details, valid billing address, and other requested information as indicated. You represent and warrant that the payment details you provide are valid, complete, and correct, and confirm that you are the person referred to in the Billing information provided.

The Website is only available to persons who meet CHANEL terms of eligibility, those who hold a valid debit or credit card by a bank acceptable to CHANEL, and those who have authorized us to process a charge or charges on their debit or credit card in the amount of the total purchase price for the product(s), including any taxes or delivery fee if applicable, which they purchase. Products purchased are for personal or gift use only and shall not be re-sold, used for commercial purposes or for any other commercial benefit. CHANEL reserves the right to restrict multiple quantities of an item being delivered to any one customer or delivery address.

By making an offer to purchase products(s), you expressly authorize CHANEL to perform credit checks and to transmit or obtain your debit or credit card information or credit report information (including any updated information) to or from third parties to authenticate your identity, validate your debit or credit card, obtain an initial debit or credit card authorization and/or authorize individual purchase transactions, as we deem necessary. You agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks and such personal information may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

6) ORDER OF THE PRODUCTS

The products available on the Website, including any samples CHANEL may provide to you, are for your personal use only. You may not sell or resell any products you purchase or otherwise received from CHANEL.

The products appearing for sale on the Website are subject to acceptance and availability. If for any reason following the placement of an order for product(s), we are unable to supply a particular product, we will inform you as soon as possible

Please note that you can order up to three (3) items of the same cosmetic Product with a limit of fifteen (15) cosmetic Products per order purchased by the same Customer.

In general, CHANEL reserves the right to refuse any order of Products of an abnormal nature, in particular in the event of orders in quantity and/or for amounts which would be reasonably deemed abnormal by CHANEL.

All orders are subject to acceptance by CHANEL. We reserve the right to refuse or cancel an order for any reason, including inaccuracies, or errors in product or pricing information, that we are unable to obtain authorization for payment, that delivery restrictions apply to a particular item, that the item ordered does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the Terms and Conditions or any other problem identified by us.

CHANEL will store a record of your transactions for a minimum of 1 (one) year.

Once your order has been placed, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order, it is a confirmation that we have received it.

Unless canceled, acceptance of your order will be perfected upon completion of the packing of your order by us. Completion of the contract between you and CHANEL will be perfected when we dispatch the products to you, at which time you will receive a second email confirming that your order has been dispatched. The sale contract is therefore concluded in the Kingdom of Saudi Arabia and the language of the contract is English. Neither our third-party payment processor nor our nominated courier has the authority to accept an order on behalf of CHANEL.

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from the Website, whether or not that product has been sold, removing, screening, or editing any materials or content on the Website, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Every effort is made to make sure all details on the Website are accurate, however we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfill an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been canceled. If you have already paid for the product(s), we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.

By confirming your purchase at the end of the order process, you agree to accept and pay the full amount payable for the product(s) as set out in your order, including any delivery charges applicable to that order.

7) PRICES AND PAYMENT POLICY

Value-added tax (“VAT”)
The prices include VAT applicable on the day of your order. Any change in the applicable VAT rate will be automatically reflected in the price of products sold by CHANEL within its Site.

Registration number: 300257414800003.

If you are a customer whose card is not denominated in Saudi Arabian riyals, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

We accept the following forms of payment:

  • Debit Card

  • Credit Card: MADA, VISA & MASTERCARD

All card payments are subject to validation checks and authorization by the issuer through the issuer’s channel of choice, including external to the Website. If the issuer of the debit or credit card refuses to authorize payment, or if payment is not completed for any reason, we will not be liable for any delay or non-delivery. We will cancel your order and contact you for an alternative method of payment.

The details on the debit or credit card used to make the payment must match the exact ID information of the cardholder as held by the issuer. Payment will be debited and cleared from your account upon completion of the packing of your order by CHANEL. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the debit or credit card to use it.

No debit or credit card details will be stored, sold, shared, rented, or leased to any third parties except by our online payment gateway service provider.

  • We take reasonable care to make the Website secure. Rest assured that your card number will be protected using SSL (Secure Socket Layer). SSL is a security technology that encrypts your card details and provides a secure connection between Internet browsers and websites, allowing you to transmit private data online. We take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.

8) DELIVERY

CHANEL delivers in the Kingdom of Saudi Arabia and we estimate that your order is expected to be delivered within 2 to 7 (two to seven) days (depending on your area) from the day you receive your order confirmation email. In the event that delivery will exceed 7 working days, our Customer Care will inform you that your order will be delayed.

Delivery will be free of charge.

If no one is available to accept delivery of the order, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of your order from the courier company. If you fail to collect your delivery by the second attempt, you may be charged an additional delivery fee for any further attempt.

Orders may not be delivered to P.O. boxes, AFO/FPO addresses or to any address outside the Kingdom of Saudi Arabia.

9) CANCELLATION, RETURN AND EXCHANGE POLICY

At CHANEL, it is our intention to ensure our customers are satisfied with their purchases from us.

Cancellation

We understand that you might change your mind regarding your purchase. If you change your mind before receiving your order, call our Customer Care at (+966) 800 301 0025 to cancel your order and we will use all reasonable endeavors to cancel it providing your order has not yet been processed. If your order has already been processed, the cancellation will be treated as a return. Please refer to our Return section below for further information. In all circumstances, you can always contact our Customer Care who will be happy to assist you.

Return

If you receive a wrong product, or a product received by you is damaged or defective, or if you simply wish to return your product(s), you may return the product(s) to us by contacting our Customer Care on (+966) 800 301 0025 within a maximum 14 (fourteen) day period from receiving the order, a Customer Care agent will assist you with your request. Please note that we do not accept in store returns.

All products must be returned to us, unused and with all CHANEL tags, if any, still attached and in the same condition as received, and in their original box and packaging, along with the original invoice, within 14 (fourteen) days of receipt of the products by you. We will not accept any returns for products if the original packaging has been opened or tampered with.

Returned product(s) that are damaged or soiled may not be accepted.

Once we have inspected the returned product(s) and approved the return, we will refund the price paid by you for the product(s). Refunds will be back to card and it takes up to ten (10) business days depending on the different payment providers.

In case of defective products and after our inspection and approval, we will refund the price paid by you for the product(s). Refunds will be made back to the card used for the purchase, and it may take up to ten (10) business days for you to receive the refund, depending on the different payment providers.

We offer a flexible return policy to make your online shopping experience as easy and convenient as possible. However, we monitor the number of returns made by customers and may refuse to accept orders at our discretion if products are returned repeatedly.

If you received a product as a gift and wish to return it, please contact our Customer Care on (+966) 800 301 0025, and they will be happy to assist you in your request. All products must be unused and with all CHANEL and tags still attached and in the same condition as received, in their original box and packaging, with the original invoice within 14 (fourteen) days of receipt of by you.

Exchange

You can exchange your product(s) by contacting our Customer Care on (+966) 800 301 0025 within a maximum 14 (fourteen) day period from receiving the order, a Customer Care agent will assist you with your request.  Product(s) exchange will be subject to stock availability. Please note that we do not accept in-store exchange.

All products must be returned to us, unused and with all CHANEL tags, if any, still attached and in the same condition as received, and in their original box and packaging, along with the original invoice.

Once we have received and inspected the returned product(s), You may exchange your product(s) with any other product(s):

  • of the same value; or

  • of a lower value, in which case any excess will be refunded to you. Refunds will be made back to the card used for the purchase, and it may take up to ten (10) business days for you to receive the refund, depending on the different payment providers.; or

  • of a greater value, in which case you will have to pay the price difference at the time of the exchange.

10) PRODUCT LIABILITY

By buying products through our Website, you acknowledge and agree that CHANEL carries no product liability save as described in the preceding paragraphs in relation to returning and exchanging the products or refunding/crediting the price paid and that full liability for the products rests with the manufacturer. The terms of the manufacturer’s product liability are found in the product’s package or in the notice that accompanies the products.

All products should be used strictly in accordance with their instructions, precautions, and guidelines. You should always check the ingredients for products to avoid potential allergic reactions.

11) CONTENT

CHANEL provides no warranty as to the accuracy of the content on the Website, nor does it warrant that such content is error-free or reliable or that your use of the content will not infringe the rights of third parties. CHANEL does not warrant that the functional aspects of the Website or its content will be error-free or that the Website, its content, or the server that makes it available are free of viruses or other harmful components. If your use of the same results in any damage or the need for servicing or replacing property, material, equipment, or data, CHANEL is not responsible in any way for those costs. CHANEL makes no warranty regarding the Website’s content, software, text, downloads, graphics or links, or any results from using the Website and you bear the entire risk of the completeness, accuracy, or usefulness of any content on this Website. CHANEL reserves the right to withdraw any content from the Website at any time and for any reason. Removal may be immediate and without notice. You confirm that CHANEL is not liable to you or any third party for any such withdrawal.

We endeavor to provide an accurate description of the products on our Website and to display the colors of the products as accurately as possible. We cannot guarantee that your monitor’s display of any color will be accurate.

The personal opinions of the labels and brands whose products we sell, or any third parties with whom we are associated are their own and do not necessarily reflect the views of CHANEL and we accept no responsibility for any such views expressed in any media.

12) INDEMNIFICATION

You agree, at our request, to defend, indemnify, and hold harmless CHANEL and its affiliates, including their officers, directors, agents, suppliers and licensors from and against any and all claims, damages, costs, and expenses, including attorneys’ fees, arising from or related to your use of the Website, any breach by you of these Terms and Conditions or the use by any other person accessing the Website using your Internet account. CHANEL reserves the right to assume the exclusive control of any matter otherwise subject to indemnification by you hereunder, and such right and indemnification will survive these Terms and Conditions and your use of the Website.

13) DISCLAIMER

OUR WEBSITE IS PROVIDED BY CHANEL ON AN “AS IS” AND “AS AVAILABLE” BASIS. CHANEL MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON OUR WEBSITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, CHANEL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, REASONABLE CARE AND SKILL OR NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, CHANEL DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON OUR WEBSITE. YOU ACKNOWLEDGE, BY YOUR USE OF THE WEBSITE, THAT YOUR USE OF OUR WEBSITE IS AT YOUR SOLE RISK. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE PRODUCT. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THESE TERMS AND CONDITIONS.

14) LIMITATION OF LIABILITY  

Nothing in these Terms and Conditions is intended to affect your rights as a consumer under the laws of the Kingdom of Saudi Arabia.

The use of the Website or any of the Services or products available thereon is at your own risk, and unless otherwise stated in these Terms and Conditions, you assume full responsibility and risk of loss resulting from your use of the Website or any of the Services or products available thereon.

Under no circumstances and under no legal or equitable theory, whether in tort, contract, strict liability or otherwise, shall CHANEL or any of its affiliates, employees, directors, officers be liable to you or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the website, including, without limitation, damages for loss of profits, loss of goodwill, loss of data, work stoppage, accuracy of results, or computer failure or malfunction, even if an authorized representative of CHANEL has been advised of or should have known of the possibility of such damages. Subject to the foregoing, in no event will CHANEL be liable for any damages in excess of the amount paid by you towards the price of the product in respect to which the claim arose. You hereby release us from any and all obligations, liabilities, and claims in excess of this limitation.

15) MISCELLANEOUS

We reserve the right to modify these Terms and Conditions at any time without notice to you. Any modifications of these Terms and Conditions will be effective once published on our Website. Any changes to the Terms and Conditions will not apply to orders which have been concluded pursuant to the previous version of the Terms and Conditions. Your continued use of the Website (or any of our other websites) following such change shall signify your agreement to be bound by the modified Terms and Conditions. Please read the Terms and Conditions and check back often. If you do not agree to any change to the Terms and Conditions, then you must immediately stop using the Website.

These Terms and Conditions constitute the whole legal agreement between you and CHANEL and govern your use of the Website and all Services and products available thereon and completely replace any prior agreements between you and CHANEL in relation to the same.

You acknowledge and agree that the form and nature of the Services may change from time to time without prior notice to you and CHANEL may stop providing the same (or any features within them) to you or to users.

You understand that CHANEL grants the operators of public search engines permission to use spiders to copy materials from the site for the sole purpose of creating publicly available searchable indices of the materials and CHANEL reserves the right to revoke these exceptions either generally or in specific cases.

You understand that you are solely responsible for (and that CHANEL has no responsibility to you or to any third party for) any breach of your obligations under the Terms and Conditions and for the consequences (including any loss or damage which CHANEL may suffer) of any such breach.

If CHANEL does not exercise or enforce, or delays in its exercise or enforcement, of any legal right or remedy, this will not be taken to be a formal waiver of CHANEL’s rights.

You and CHANEL are independent contractors, and these Terms and Conditions, including but not limited to submission or distribution of Your Content, will not, in whole or in part, establish any relationship of partnership, joint venture, employment, franchise or agency between the you and CHANEL. Neither party will have the power to bind the other or incur obligations on the other's behalf without the other's prior written consent. Neither party is authorized to act as an agent or representative of the other or for or on behalf of the other party in any capacity other than as expressly set out in the Terms and Conditions. Neither party shall advertise, represent or hold itself (or any of its agents) out as so acting or being authorized so to act, or incur any liability or obligation on behalf of, or in the name of, the other party, unless specifically provided for in these Terms and Conditions.

If any of the provisions of these Terms and Conditions is held to be illegal or unenforceable, the other terms of these Terms and Conditions shall not be affected and shall remain in full force and effect.

These Terms and Conditions are reproduced in English and Arabic. If there is any inconsistency between the English text and the Arabic text, the English text will apply unless applicable local law requires otherwise.

These Terms and Conditions are governed by the laws of the Kingdom of Saudi Arabia and all disputes arising hereunder are subject to the exclusive jurisdiction of the Saudi courts.

16) CONTACT US - CUSTOMER CARE

If you have any questions about the Terms and Conditions or any aspect of your order, please contact our Customer Care by email at e-shop-ksa@chanel.com or by telephone at (+966) 800 301 0025 every day from 09:00AM to 09:00PM.

Customers may also find information on the CHANEL e-shop, via the link “FAQ”.

 

 

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CHANEL FAQ

For any information that you cannot find, please contact our customer service advisors.

Orders & Payment

1. How can I contact CHANEL?

Our Customer Care for the CHANEL e-shop will be delighted to give you personalized advice and to answer your questions by phone: (+966) 800 301 0025. You may contact the Customer Care by phone every day (including public holidays) from 9 am to 9 pm. You may also send an email to the following address: e-shop-ksa@chanel.com.

2. Where do you deliver?

CHANEL e-shop delivers to all Saudi addresses. For any inquiries regarding delivery options, kindly contact our Customer Care (+966) 800 301 0025. Orders may not be delivered to P.O. boxes, AFO/FPO addresses or to any address outside the Kingdom of Saudi Arabia.

3. How do I order online?

After selecting the product you wish to order through the CHANEL e-shop, please click "add to cart" and indicate your desired quantity. You may view and edit the content of your cart at any time by clicking the shopping cart icon found at the top right corner of all pages on the website. By clicking "view cart," you will be able to validate or edit your cart and then proceed to checkout. Once your payment has been made, a confirmation page will appear with your order number indicating your order has been received. A confirmation of the order will also be sent to your e-mail address.

4. Can I edit my shipping details after placing an order?

If you would like to edit your address or phone number after your order has been confirmed, kindly call our Customer Care (+966) 800 301 0025.

5. What are my payment options? Can I pay using an international credit card?

We only accept payment via debit or credit card, including MADA, MasterCard and Visa. You must be the cardholder of the card used for purchase.

6. When will my payment be processed?

Once the online transaction is completed, your card will be charged automatically upon order validation.

7. I'm having trouble with my credit card information for my online order

If you receive an error message related to credit card authorization failure, we kindly encourage you to double check card details such as expiration date, CVV or security code before attempting a new payment. Kindly note some financial institutions require customers to activate their card for online shopping and may set daily spend limit. If you still face an error message kindly contact our Customer Care (+966) 800 301 0025.

8. How do I access my invoice?

You will receive a printed copy of your invoice with your order in your parcel.

9. How will my order be packaged?

Every order is prepared with the utmost care and delivered in an iconic CHANEL packaging.

10. Can I place an order by phone?

Please contact our Customer Care (+966) 800 301 0025 if you have any issue while placing an order on the website.

11. Can I cancel my CHANEL e-shop order?

Our Customer Care (+966) 800 301 0025 will assist you to cancel your order. Kindly note that once your order has been processed any cancellation will be considered as a return, please refer to the return section below.

12. How can I track my order?

A link to a tracking page will be shared by email once your order leaves the warehouse. You can contact our Customer Care (+966) 800 301 0025 that can assist you to track your order.

Delivery

1. What are my shipping options?

CHANEL offers complimentary standard shipping.

City

Lead Time

Jeddah & Riyadh

2 to 3 working days (delivery until 8PM)

Makkah, Medina & Taif

3 to 5 working days

Other Cities

5 to 7 working days

Please note that under exceptional circumstances, the delivery time could be affected. Our team will inform you of any delay that might occur.

Alternative delivery date can be arranged if delivery failed on delivery date. Please contact our Customer Care (+966) 800 301 0025.

Returns & Refunds

1. How can I return or exchange a CHANEL e-shop product(s)?

Product(s) purchased online through CHANEL e-shop cannot be exchanged or returned at any CHANEL point of sales. For CHANEL e-shop product(s) exchange or return, kindly contact our Customer Care (+966) 800 301 0025 within maximum (14) fourteen days from receiving the order, and a Customer Care advisor will assist with your request. Product(s) must be returned in the same condition as received in its original box and packaging unopened. Exchange or return request for opened or used product(s) will not be accepted.

If all the conditions are satisfied, you will be refunded of the return product(s) within (10) ten business days depending on the different payment providers.